Collectors: What to do if your artwork arrives damaged?
After a long time on the waitlist, you finally negotiated a price and closed the deal. Now what?
What happens if the artwork arrives at you doorstep, with a visible crack inside the crate
The purchase of artworks from galleries is just the beginning. It is necessary to get from the artist's studio to the gallery (or art market) where it is.
Once it is displayed, installed and purchased, the piece now begins the journey towards you, the purchaser. It doesn't matter what the shipping company used to ship it,
Every art shipment is a gamble on fate and circumstance.
Make sure you insure your work while it is being transported. And, make sure you select a reputable transporter
It is recommended that you discuss all shipping details prior to purchase or at minimum, prior to the date of the sale. If you're the buyer and paying for shipping,
To ensure that you have a paper trail, make sure you get all the information in writing.
Simply ask the dealer or gallerist to include a line on the invoice that reads, "Work will be packed in a shadow box and shipped in a crates." That is how you can ensure that you need to return the item, they will be able to do so.
You'll be able to show that the conditions and terms of sale weren't followed if your work shows up in a flimsy cardboard box.
Another best practice is to always pay for "insurance-while-in-transit" through the shipping company itself, which they will apply to the bill and which is
The artwork's value is usually the basis of the price. If the shipping company has their own insurance policy to safeguard works in transit, they are generally more
They are more inclined to view the work as their own.
It's recommended to choose the right carrier. Artnet was approached by Laura Doyle of Chubb Insurance as an expert for fine art.